Meet the EBLA team of Holistic Business Management Experts.

OUR TEAM

• Founded Perth based RFBE (Results Focused Business Excellence) Consulting, in 2011, to address an observed market gap area for a differentiated blend of finance, commercial, governance and operations business excellence services required by multi-disciplinary, dispersed and complex businesses with deep operational functions.

• Co-founded Kuala Lumpur based Experiential Business Learning (M) Sdn. Bhd. in 2016, combining Australian and Malaysian experience and expertise to support 11 Malaysia Plan objectives to boost the growth and development of world class Malaysian business talent and companies through digital age experiential business learning.

• Passionate about sharing knowledge of and assisting businesses (people) committed to Business Excellence. Pursuing these objectives in collaboration with partners such as Business Excellence Australia and Malaysian Productivity Corporation-responsible for deploying national Business Excellence Frameworks.

• Education and Professional Accreditations

• Member of the Australian Institute of Company Directors (MAICD)

•      Graduate and Fellow of the Chartered Association of Certified Accountants (UK) (FCCA)

•     Graduate and Associate of the Australian Institute of Corporate Governance (AICG) and

• Institute of Chartered Secretaries Australia (ICSA)

•      Graduate - SAI Global Certificate of Business Excellence (Evaluation)

•     Train the Trainer Accreditation (CPA Society of Australia)

•      Continuous Improvement Facilitator Accreditation (LSA/AQC)

•     National Evaluator ABEF (Australian Business Excellence Framework)

Skills, Knowledge and Capabilities

•        Planning and leading commercial teams in supporting the evaluation of feasibility, establishing frameworks for, implementation, governance and performance management of successful major investment initiatives, including:- Power Undergrounding Projects, PPA’s, Major System Upgrades, IT Systems.

•         Conceptualising, designing and implementing supply and contract management frameworks as well alliancing, partnering and collaborative management frameworks and agreements for large value, long term energy and general supply and service contracts.

•         Developing approaches and successfully leading commercial responses to major licencing exercises, regulatory reviews, asset management system and specific subject audits by Government Regulators and External Consultants.

•         Conceptualising, designing and implementing results focused business excellence approaches based on finance/governance background and unique National Evaluator exposure to better business practices in national and overseas businesses.

•         Strongly facilitating business strategy development and integration in and providing internal consulting for executive and operational management in large complex, diversified and dispersed businesses.

•         Designing and embedding commercialisation strategies, business investment/business performance management frameworks and commercial business acumen through to front line and shop floor levels in large energy, construction, manufacturing and engineering businesses with asset management plan, capital delivery, maintenance program, retail and customer service imperatives.

•        Leading business side input and change management in major IT implementation exercises and leveraging technology to successfully systemise and improve business processes.

•        Mentoring, coaching Executive and Board members to enhance capability and effectiveness in whole of business strategy, oversight and assurance.

•        Conceptualizing, shaping and managing organizational change coupled with a strong track record of establishing, developing and leading successful corporate, business and commercial services groups and teams.

•        Unique expertise in, developed and deploying proven business quality and cost effective Strata Financial Management Excellence services allowing Strata Managers to focus on building and tenant management thus enhancing total service to Strata Plan Management Committees and Condominium Joint Management Bodies – reducing churn in Strata Managers.

•        Deploying digital age Experiential Business Learning to develop world class business capability across Universities and Corporations in Malaysia.- - through licences for integration in University Academic Programs, through customized corporate workshop programs and the Annual Malaysian Experiential Business Learning Challenge.

Education and Professional Accreditations

        PHD, M. Comm, Post Grad B. B. Bus, Cert Engineering.

•         Memberships

•         FAICD

•         FIAM,

•        FLGPro,

•         FIPAWA,

• International & National Evaluator Australian Business Excellence Foundation

Skills, Knowledge and Capabilities

•       Governance, LG Act & Regulations,

•         Strategy – Structure - Systems,

•        Community Engagement,

•        Culture & Workforce Management,

•         Performance Management,

•         Communication & PR,

•        Stakeholder Management,

•         Customer Value and Customer Service,

•         Business Excellence,

•         Transformation large scale  projects,

•         Sustainability,

•         ISO systems.

•    Coaching and mentoring

•    Managing customers and stakeholders

Education and Professional Accreditations

•        Master Degree in Electrical Engineering

•       SAI Global Certificate of Business Excellence

•       Australian Graduate School of Management University of New South Wales

•         Development Program for Managers 19

•      Member of the Australian Institute of Company Directors (MAICD)

•     National Evaluator ABEF (Australian Business Excellence Framework)

•     PSM – Public Service Medal

Skills, Knowledge and Capabilities

• ·       Leading and managing large scale organizations to achieve a high performance outcomes

• •   Developing and implementing long term strategy

• •   Implementing and practicing Business Excellence

• •   Setting up business’ governance processes

•   Establishing and implementing businesses processes’ systems, structures and frameworks

•   Managing contracts and projects

•    Implementing change and process improvements

•    Coaching and mentoring

•    Managing customers and stakeholders

•    Managing safety

•    Managing operations, maintenance, constructions and assets

•    Establishing high performing teams

•    Establishing and managing budgets and commercials

•    Managing production and workshops

•    Managing commercial disputes and negotiations

•    Managing and operating renewable energy resources including microgrids

•    Establishing and managing open access regime for electricity networks

•    Managing Crisis and Emergencies

•    Managing electricity system operations